By Alice Waugh
The Water Department will be getting more oversight after its recent spending spree to fix a rash of problems with the water system.
In response to the funding crisis, a team of town officials — Town Administrator Tin Higgins, Assistant Town Administrator Mary Day, Finance Director Colleen Wilkins, and Finance Commission members Jim Hutchinson and Tom Sander — are now attending the meetings of the three-person Water Commission to oversee their budgeting and decision-making process.
The department needs to bond a total of almost $2 million after Superintendent MaryBeth Wiser discovered numerous problems shortly after she was hired in March 2018, Water Commission member Ruth Ann Hendrickson explained at a Special Town Meeting on November 1. With one “nay” vote, attendees approved borrowing $967,000 — just months after approving $1.01 million in borrowing at the Annual Town Meeting last March.
The Water Department is not funded by property taxes but rather by water rates assessed to Lincoln household who use town water. The latest expenditures will result in a rate hike of around 50%, on top of last spring’s 25% rate hike.
At the meeting’s outset, Town Moderator Sarah Cannon Holden warned the audience that “we’re talking about finances and not personnel and other kinds of issues,” a reference to controversy swirling around the Water Department’s management and staffing turmoil explored in an October 31 Lincoln Squirrel article.
Wiser was hired in March 2018 “and almost immediately realized many of the systems at the water treatment plant and well were showing signs of age and deterioration — they hadn’t been [properly] cleaned, maintained, and calibrated,” Hendrickson said. The new superintendent asked the Water Commission to hire a new engineering consulting firm, Tata & Howard, and we started getting a lot of suggestions,” Hendrickson added.
Concord and Wayland use the same firm and are “pleased” with its work, and its reports to Lincoln “are much higher quality than what we had been getting from our previous consultants,” Hendrickson said.
Meanwhile, the town’s water has for some time been showing borderline high levels of a chemical produced by chlorine reacting with naturally occurring organic matter. The organic matter content in Flint’s Pond is twice what it was when the plant was designed in 2002, Hendrickson said, necessitating $330,000 for equipment to perform coagulation pretreatment.
Other issues that led to the funding requests were uncovered by the state Department of Environmental Protection in its triennial inspection in August 2018. That inspection report listed 27 deficiencies and 12 recommendations, whereas the 2015 report contained only three deficiencies and four recommendations. Current and former Water Department employees told the Lincoln Squirrel that Wiser actually encouraged the DEP inspector to find problems.
Also in the latest spending package is money to pay an outside consultant to work in the treatment plant one day a week at about $1,000 a day. The department has been short-staffed for months, reflecting a statewide shortage of licensed water operators but also, former employees say, a toxic work environment.
After the latest improvements and repairs, “we will have a plant that’s been fully refurbished while we’re examining what we’re going to do for the long term… and we won’t have any more of these surprises,” Hendrickson said. Whatever path the town decides to take — making continual upgrades, building a new plant, or investigating having water supplied by the Massachusetts Water Resources Authority — “will take a number of years to bring to fruition,” she said.
Residents at the town meeting were not happy with how things have been run. “We didn’t get an honest answer at the last Town Meeting. Can we have a real long-term plan for the department — an honest estimate audited by somebody outside the town?” one resident said. “I don’t like this crisis-style management.”
Higgins acknowledged that because the Water Department operates as an enterprise fund separate from the rest of the town’s finances, its budgeting process has not been overseen by the Capital Planning Committee (CapCom) or the Finance Committee in the past. The newest iteration of the Water Commission — which now includes Selectman Jennifer Glass and member Michelle Barnes, who were sworn in several weeks ago after the resignations of Bob Antia and Heather Ring — “is more receptive to participating in some of those processes,” Higgins said.
“I speak with a bit of frustration,” said Peter Braun, a former selectman and CapCom member. More cooperation with other town boards “doesn’t mean allowing someone coming to your meetings — it means dialogue, and it just wasn’t happening… there was stonewalling, basically… it’s time to change the dynamic and the paradigm here.”